Returns & Exchanges

At Six & Bloom, we pay close attention to the accuracy of our product descriptions to ensure complete transparency.

We want our customers to know exactly what they are purchasing and how our products can improve their daily lives, with no unpleasant surprises upon delivery.

Order Cancellation

We do our best to process orders placed on our store as quickly as possible.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us as soon as possible at: support@sixandbloom.com

Since most in-stock items ship quickly, it is essential to contact us within this time frame so that we can attempt to intercept your order.

No cancellation request can be guaranteed once the order has been processed by our fulfillment center.

Incorrect Shipping Address

It is your responsibility to verify the accuracy of your shipping address at the time of purchase.

If you notice an error, please contact us immediately to request a correction. Changes can only be made if the order has not yet entered the processing stage.

Six & Bloom cannot be held responsible for delivery errors resulting from incorrect or incomplete information, or from an inaccessible address.

In such cases, packages may be returned to us by the carrier. If your order is returned to sender, we may offer you:

• a refund of your order, minus the actual shipping costs; or
• reshipment to your address, with reshipping costs at your expense.

Please note: you will only be eligible for a reshipment or refund once the package has been physically received and verified by our returns center.

Return Policy

We accept returns for any reason, whether due to dissatisfaction, an ordering error, or simply a change of mind.

Our return policy is valid for 30 days from the date you receive your products.

If, for any reason, you are not fully satisfied with your purchase, simply contact us at:

support@sixandbloom.com

We will then send you a return form to complete and sign. This document must be included with the package returned to the address provided by our customer service team.

Return Conditions

To be accepted, the returned product must be:

• in its original condition;
• complete;
• undamaged;
• clean;
• unused and unworn;
• with its original seal or hygiene sticker intact (for cosmetics, skincare, underwear, and lingerie);
• accompanied by any included accessories;
• returned with the return form provided by our customer service team.

For hygiene and health protection reasons, cosmetics and skincare products that have been opened, unsealed, or used, as well as underwear and lingerie that have been worn or whose hygiene seal has been removed, cannot be returned or exchanged.

Return shipping costs are the customer's responsibility, except in the case of an error on our part or a confirmed defective product.

Exchanges

If you would like to exchange a product, please contact us at: support@sixandbloom.com

We will guide you through the process based on the availability of the requested item.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us promptly with:

• your order number;
• a description of the issue;
• photos of the product and its packaging.

After review, we will offer you an appropriate solution: replacement, exchange, or refund.